Florida · H1031

Customer Service Callback Queues

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Stage 6 of 6Signature

19
Sponsors: 9
Votes: May 26
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AI summary

Written by AI from the bill text. Check the official text before relying on it.

Description

Defines "callback queue"; establishes pilot program to require the Department of Commerce to use a callback queue for returning certain calls; requires calls to be returned in specified manner and timeframe; requires the department to report specified information to the Legislature by a certain date.

Subjects

Rules

Progress

IntroducedJan 6, 2026
Sent to committeeJan 12, 2026
PassedFeb 25, 2026
FailedMar 10, 2026
Passed the first chamberMar 12, 2026
Became lawMay 21, 2026
Sent to committeeJan 12, 2026
Sent to committeeFeb 26, 2026
Passed both chambersMar 12, 2026

From official state and federal legislative records. Informational only, not legal advice.